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Local Business Manager

Resources for you.

FAQs
What is the NDIS?
  • What is the NDIS and how does it function?
    The National Disability Insurance Scheme (NDIS) is a national program that funds reasonable and necessary supports to help people with disabilities or children with developmental delays achieve their goals. Each participant has an NDIS Plan outlining their goals, required supports, and allocated funding. The Plan is reviewed and adjusted periodically.
  • Who can access the NDIS?
    The NDIS is available to Australian citizens or permanent residents aged 7-65 with a permanent and significant disability. Children aged 0-6 with developmental delays or diagnosed disabilities can access support through Early Childhood Early Intervention (ECEI). Use the NDIS eligibility tool to check your eligibility and start your application: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible
  • What does 'reasonable and necessary' supports mean?
    'Reasonable and necessary' supports are those that the NDIS funds to help you achieve your goals. These supports must be related to your disability, offer value for money, be effective, and benefit you based on evidence. They do not cover everyday living costs unrelated to your disability needs.
  • What are my options for managing my NDIS Plan?
    You have several options for managing your NDIS Plan: self-manage, engage a Plan Management provider, have it managed through the NDIA, or use a combination of these methods. Contact the NDIS if you wish to change your Plan Management. More details: https://www.ndis.gov.au/participants/plan-implementation-directory
  • What if I’m not happy about my Plan?
    If you are unhappy with the Plan approved by the NDIS, you can ask for a review. A senior NDIA staff member will review the Plan based on the information you’ve provided. Hopefully this will resolve any issues. However, if you are unhappy with the outcome of the NDIA review, you can apply for an external review by the Administrative Appeals Tribunal.
  • What can I do if I’m unhappy about the support I receive?
    If you aren’t happy with the support you are receiving from one of your service providers, including Health Assure, please contact the organisation directly. All NDIS registered providers must have complaints management procedures in place – so your feedback will be acknowledged, investigated, and resolved without adversely affecting you or the services you receive. Contact Health Assure directly at: https://www.healthassure.com.au/get-in-touch. If you are unhappy with the response from the organisation, you can contact the NDIS Quality and Safeguards Commission and lodge a formal complaint at: https://www.ndiscommission.gov.au.
  • How much does it cost?
    The NDIS fully funds your Plan Management through the Improved Life Choices budget (14). There are no out of pocket expenses to you. Click here to view the 2022-2023 NDIS Pricing Arrangements and Price Limits.
  • How do I get a copy of my NDIS Plan?
    Log in to https://my.gov.au and choose National Disability Insurance Scheme from the options under "Your Services". Select "My Plan" if you're a participant, OR if you're a nominee, select the NDIS participant's name from the drop-down menu "Acting As" at the top of the page, then select "Participant's Plan". Select "View My Plan" or "View Participant Name's Plan". Ensure you are viewing the correct plan if there are multiple documents by using the drop-down box. Click on the link at the top of the page "Print this plan to PDF". Download and save your NDIS Plan, then email it to us at hello@healthassure.com.au. Print if you wish and you're done!
  • Where do I send my invoices?
    Please email your invoices to: invoices@healthassure.com.au. Ensure that all invoices include your NDIS participant number and the details of the services provided.
  • How can I sign up for plan management with Health Assure?
    Sign up for plan management with Health Assure online at https://www.healthassure.com.au/sign-up-now. The process is quick and easy, taking just a few minutes.

Find out more about the NDIS:

https://www.ndis.gov.au/understanding/what-ndis

 

Check your eligibility here:

https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

 

NDIS Commission:

https://www.ndiscommission.gov.au

 

Other support services links

Australian Government Disability Gateway site for recommended services relating to Mental Health and Wellbeing in South Australia:

https://www.disabilitygateway.gov.au/health-wellbeing/mental-health/sa

Helpful NDIS Resources for a Better Tomorrow

At Health Assure, we understand that every NDIS participant has unique needs. That is why we have developed this special page that contains convenient tools and reliable assistance. Regardless of whether you are still on the first steps or would like to have support continuously, our materials are designed to accommodate you at any level.

 

Get the Right Help from Experts

Finding a Registered NDIS Plan Management Provider in Australia can make a big difference in how smoothly your plan works. We connect you with experienced professionals who help manage your budget and ensure your funding is used wisely.

 

Funding Assistance Made Simple

As an NDIS Funding Assistance Service Provider, we offer clear and easy-to-follow support when it comes to understanding your funds. From helping you understand claims to paying providers on time, we make the financial side of your plan stress-free.

 

Support in Your Local Area

If you're looking for NDIS Help with Service Provider in Sydney, we're here to make the process simpler. We'll match you with the right support in your area based on your goals and daily needs.

 

Reliable Plan Management Nationwide

We are proud to be an NDIS Plan Management Service Provider in Australia with a growing presence across major cities. Our services are built around trust, care, and ongoing support.

 

Sydney's Go-To Plan Managers

As a trusted NDIS Plan Management Service Provider in Sydney, we ensure your invoices are processed promptly and your services are tracked correctly without any hidden costs.

 

Supporting Participants with Care

Health Assure is a preferred NDIS Provider for Plan Management, offering personal support tailored to each individual's goals.

 

NDIS Participants, We've Got You

Our friendly team is also available as a reliable NDIS Support Provider in Gold Coast, helping locals receive timely services and accurate budget tracking.

 

Trusted by Participants Across Australia

We're one of the Registered NDIS Providers for Plan Management that Australians trust. We listen to you, we make things clear to you, and we consider your needs first.

 

Health Assure is a resource to assist you with respect, integrity and empathy to the end in fulfilling your NDIS aspirations. Reliable, friendly, and built just for you.

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