Resources for you.

The National Disability Insurance Scheme (NDIS) is a national program that funds reasonable and necessary supports to help people with disabilities or children with developmental delays achieve their goals. Each participant has an NDIS Plan outlining their goals, required supports, and allocated funding. The Plan is reviewed and adjusted periodically.

The NDIS is available to Australian citizens or permanent residents aged 7-65 with a permanent and significant disability. Children aged 0-6 with developmental delays or diagnosed disabilities can access support through Early Childhood Early Intervention (ECEI). Use the NDIS eligibility tool to check your eligibility and start your application: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

'Reasonable and necessary' supports are those that the NDIS funds to help you achieve your goals. These supports must be related to your disability, offer value for money, be effective, and benefit you based on evidence. They do not cover everyday living costs unrelated to your disability needs.

You have several options for managing your NDIS Plan: self-manage, engage a Plan Management provider, have it managed through the NDIA, or use a combination of these methods. Contact the NDIS if you wish to change your Plan Management. More details: https://www.ndis.gov.au/participants/plan-implementation-directory

If you are unhappy with the Plan approved by the NDIS, you can ask for a review. A senior NDIA staff member will review the Plan based on the information you’ve provided. Hopefully this will resolve any issues. However, if you are unhappy with the outcome of the NDIA review, you can apply for an external review by the Administrative Appeals Tribunal.

If you aren’t happy with the support you are receiving from one of your service providers, including Health Assure, please contact the organisation directly. All NDIS registered providers must have complaints management procedures in place – so your feedback will be acknowledged, investigated, and resolved without adversely affecting you or the services you receive. Contact Health Assure directly at: https://www.healthassure.com.au/get-in-touch. If you are unhappy with the response from the organisation, you can contact the NDIS Quality and Safeguards Commission and lodge a formal complaint at: https://www.ndiscommission.gov.au.

The NDIS fully funds your Plan Management through the Improved Life Choices budget (14). There are no out of pocket expenses to you.

Click here to view the 2022-2023 NDIS Pricing Arrangements and Price Limits.

Log in to https://my.gov.au and choose National Disability Insurance Scheme from the options under "Your Services". Select "My Plan" if you're a participant, OR if you're a nominee, select the NDIS participant's name from the drop-down menu "Acting As" at the top of the page, then select "Participant's Plan". Select "View My Plan" or "View Participant Name's Plan". Ensure you are viewing the correct plan if there are multiple documents by using the drop-down box. Click on the link at the top of the page "Print this plan to PDF". Download and save your NDIS Plan, then email it to us at hello@healthassure.com.au. Print if you wish and you're done!

Please email your invoices to: invoices@healthassure.com.au. Ensure that all invoices include your NDIS participant number and the details of the services provided.

Sign up for plan management with Health Assure online at https://www.healthassure.com.au/sign-up-now. The process is quick and easy, taking just a few minutes.

Health Assure offers guides, articles, and tools to help participants navigate NDIS plans.

Participants can use Health Assure’s online resource hub for easy-to-read NDIS guidance.

Health Assure provides free learning materials, FAQs, and participant tips.

Health Assure’s website is one of the best sources of online NDIS resources nationwide.