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The National Disability Insurance Scheme (NDIS) is a single, National program that funds reasonable and necessary support to help people with a disability or children with developmental delay reach their goals. Each participant in the scheme has an NDIS Plan, which details their goals, the supports needed to achieve them, and the funding allocated in each area. This Plan is reviewed periodically and adjusted as needed.

The NDIS is open to all Australian citizens or permanent residents aged 7 – 65, who have a permanent and significant disability. Children aged 0 – 6 may be able to access support through Early Childhood Early Intervention if the child has a developmental delay or diagnosed disability. The ECEI approach supports families to help children develop the skills they need to take part in daily activities and achieve the best possible outcomes throughout their life. Check the NDIS eligibility tool to see whether you are eligible and find out more about how to commence an application: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

The NDIS will only fund “reasonable and necessary” supports that help the participant reach their NDIS goals. Reasonable and necessary support must be: Related to your disability Value for money Likely to work Benefit the participant based on evidence It does not include day to day living costs that aren’t related to your disability support needs.

How your NDIS Plan is managed is your choice. There are different options including: Completely self-managed Engaging a Plan Management provider Managed through the NDIA A combination of the above methods You will need to contact the NDIS if you decide to make any changes to your Plan Management. See: https://www.ndis.gov.au/participants/plan-implementation-directory

If you are unhappy with the Plan approved by the NDIS, you can ask for a review. A senior NDIA staff member will review the Plan based on the information you’ve provided. Hopefully this will resolve any issues. However, if you are unhappy with the outcome of the NDIA review, you can apply for an external review by the Administrative Appeals Tribunal.

If you aren’t happy with the support you are receiving from one of your service providers, including Health Assure, please contact the organisation directly. All NDIS registered providers must have complaints management procedures in place – so your feedback will be acknowledged, investigated and resolved without adversely affecting you or the services you receive. Contact Health Assure directly at: https://www.healthassure.com.au/get-in-touch If you are unhappy with the response from the organisation, you can contact the NDIS Quality and Safeguards Commission and lodge a formal complaint at: https://www.ndiscommission.gov.au

The NDIS fully funds your Plan Management through the Improved Life Choices budget (14). There are no out of pocket expenses to you. Click here to view the 2022-2023 NDIS Pricing Arrangements and Price Limits.

Log in to https://my.gov.au and choose National Disability Insurance Scheme from the options under "Your Services". Select "My Plan", if you're a participant OR if you're a nominee Select the NDIS participant's name from the drop down menu "Acting As" at the top of the page, then select "Participant's Plan". Select "View My Plan" or "View Participant Name's Plan". Ensure you are viewing the correct plan if there are multiple documents by using the drop down box. Click on the link at the top of the page "Print this plan to PDF". Download and save your NDIS Plan, then email it to us at hello@healthassure.com.au Print if you wish and you're done!